Hotel Operations Director

4 weeks ago

Minneapolis, Minnesota, United States Arbor Lodging Management Full time

Arbor Lodging Management is a leading hotel investment and management company with a growing portfolio of hotels across the United States.

We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG.

Our culture is focused on connecting our guests with exceptional experiences.

We are people-focused, data-driven, and accountable to our guests and our clients.

Job Summary:

The Hotel Operations Director is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction.

The Director should be an ambassador for the brand and the hotel, and provide leadership and strategic planning to all departments.

Key Responsibilities:

  • Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
  • Keeps open communication between leaders within the hotel staff and works to develop a high-quality staff that is aligned with the high level of guest service that is expected.
  • Accurately manages financials, P&L, and payroll to maintain profitability.
  • Ensures compliance with local and state requirements for licensing and permits.
  • Maintains security and safety systems within the property and ensures that proper inspections and maintenance is attended to.
  • Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
  • Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.
  • Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow-up to delegated tasks.
  • Is able to keep a proactive view of issues within the property, and be attentive in arriving at a solution before the disruption of the hotel functions occurs.
  • Creates analysis assessments of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
  • Receives concerns and issues from hotel guests and staff in an attentive, professionally-focused manner.
  • Ability to effectively delegate tasks to the most qualified staff members.
  • Ability to produce financial results in line with budgeted objectives.

Requirements:

Qualifications:

  • 3+ years in Hotel Operations Director role required
  • 1+ year brand experience required
  • Select Service hotel experience preferred
  • Bachelor's degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred
  • Strong management skills of large teams
  • Developed time management skills
  • Proven ability to drive Guest Service Scores and profitability
  • Prioritize multiple competing tasks

Benefits:

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Arbor's Guiding Principles:

Arbor Lodging Management focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate, and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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