Laser Equipment Support Specialist
2 weeks ago
Company: MC Machinery Systems, Inc.
Position Summary:
The Laser Equipment Support Specialist will serve as an instructor for machine operations in both classroom and laboratory settings, focusing on Mitsubishi Laser systems. This role involves traveling to client locations to diagnose and resolve issues related to process efficiency, precision, and surface quality across all models of Laser products offered by MC Machinery Systems. While many challenges can be addressed through technological adjustments or programming, there may be instances requiring machine repairs or realignment.
Key Responsibilities:
- Conduct follow-ups to ensure proper machine installations and alignments.
- Offer customer support via phone for application and operational inquiries.
- Address machine issues at customer sites to enhance the performance of Laser machinery.
- Deliver high-power process training to clients in both classroom and field environments.
- Provide telephone support to customers and service teams as necessary.
- Engage in system software testing and duplication; perform validation tests on newly received machine software and create duplicates for inventory.
- Contribute to technical writing; occasionally tasked with developing training manuals, workbooks, and sample projects for educational use.
- Prepare expense reports as required.
Qualifications:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
- Proficient understanding of machining and manufacturing processes.
- Capability to utilize basic hand tools.
- Competence in operating a computer with Windows operating systems.
- Exceptional oral and written communication skills.
- Comfortable working at heights.
- Possession of a valid driver's license.
Education and Experience:
- Preferred: Associate's or technical degree.
- Minimum of 3 years experience in setting up and operating lasers in a job shop setting.
- Familiarity with circuit repair and NC programming systems such as MasterCam, AutoCAD, and ESPIRIT is advantageous, though not mandatory.
Working Conditions:
This position primarily operates indoors but may be subject to varying weather conditions, including extreme temperatures, rain, and wind. The role involves working near moving mechanical components, with a moderate to loud noise level. Frequent driving and overtime may be required. A valid driver's license is essential.
Physical Requirements:
This role necessitates frequent bending, twisting, standing, speaking, and hearing, along with regular kneeling. Repetitive hand use, including keyboarding and gripping, is required. The position involves frequent lifting of 1-10 pounds, occasional lifting of 11-20 pounds, and rare lifting of 21-50 pounds or more. Constant pushing and pulling of weights ranging from 1-50 pounds is expected, with infrequent heavier lifting supported by wheeled devices. Good visual and color acuity are essential for this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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