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Member Services Advisor

2 months ago

Montgomery, Alabama, United States MAX Credit Union Full time

Member Services Advisor

At MAX Credit Union, we are seeking a committed professional to enhance our member support services. As a Member Services Advisor, you will be instrumental in delivering outstanding service and assistance to our valued members. Below are the key responsibilities:

  • Respond to member inquiries via telephone, providing comprehensive information regarding services, account management, issue resolution, and suitable referrals.
  • Facilitate account openings, process transactions, assist with documentation, and present various products.
  • Maintain an up-to-date understanding of banking protocols, effectively promote products, and achieve service excellence standards.
  • Efficiently manage call time, engage with members courteously and professionally, ensuring their satisfaction is prioritized.
  • Utilize computer systems proficiently, adhere to security measures, uphold core values, and foster strong member relationships.
  • Engage in training opportunities and undertake additional responsibilities as required.