Service Advisor

4 weeks ago


Montgomery, Alabama, United States W.W. Williams Company Full time
Job Summary

As a Customer Experience Supervisor, you will play a crucial role in managing a profitable service department. Your responsibilities will include assisting customers with setting service appointments, keeping them informed of their vehicle's status, and ensuring all work scheduled is performed to their satisfaction.

Key Responsibilities:

  • Assist customers with setting service appointments and keeping them informed of their vehicle's status.
  • Open and close work orders in a timely manner.
  • Research vehicle recalls, services, and repair information with manufacturers' websites.
  • Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Requirements:

  • 3+ years' experience in a heavy-duty dealership and/or diesel service environment.
  • Strong working knowledge of dealer business systems.
  • Strong written and verbal communication skills.
  • Strong customer service skills.
  • Computer and software skills, including Microsoft Office Suite.

Benefits:

  • 8 Paid Holidays and 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental, and Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth and Leadership Opportunities

About W.W. Williams Company:

W.W. Williams Company was founded in Columbus, Ohio, in 1912. Today, it has a broad portfolio of businesses throughout the U.S. and Mexico. As a leader in the transportation service, repair, and parts industry, W.W. Williams Company offers flexibility and tailored solutions for your transportation repair needs.

Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations. Join us for a career where you'll grow personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.



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