Lead Guest Services Staff

5 days ago

Anchorage, Alaska, United States Catholic Social Services Full time
Job Title: Lead Guest Services Staff

Job Summary:

The Lead Guest Services Staff position is a critical role within our operations team, responsible for ensuring the general welfare and safety of all program participants and fellow staff members. This position requires a high level of dependability, maturity, and initiative, with the ability to handle crisis situations and accomplish tasks with minimal supervision.

About Our Organization:

Catholic Social Services is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance.

Responsibilities:

  • Provide for the general welfare and safety of shelter guests and staff, and crisis intervention.
  • Provide referrals when necessary.
  • Adhere to the principles of trauma-informed care.
  • Focus on preventing further crisis and avoiding re-traumatization.
  • Facilitate choices, autonomy, self-determination of the guests.

Program Administration:

  • Assure the smooth functioning of shelter services throughout shift.
  • Complete routine safety checks.
  • Ensure all paperwork and reports are completed and submitted in a timely manner.
  • Serve as support of In-House Program participants working during assigned shift, overseeing that participants are meeting their goals in the In-House Program.
  • Ensure all necessary information is passed to subsequent shifts.

Community Engagement:

  • Route calls to specific people.
  • Take and relay messages.
  • Answer inquiries about the shelter and its services.
  • Greet guests and visitors warmly and make sure they are comfortable.
  • Ensure no one is left waiting at the front door.
  • Ensure the front desk area is tidy.
  • Give visitors badges and direct them to where they can sign in.
  • Process donations from the community.
  • Other duties as assigned.

Qualifications:

Minimum Education Requirement: Associate's degree in human services. Two (2) years of experience may be substituted for the required education.

Minimum Experience Requirement: One (1) year experience in human services, customer service, or related experience.

A relevant combination of education and experience may be considered.

Work Environment:

Work environment: Duties are frequently performed indoors but staff may rarely have duties to perform outdoors year-round. Depending on location, the position frequently requires working in a crowded environment with a variety of people and noise levels.

Physical demands: Standing the physical demands of the job, including bending, sitting, lifting up to 25 pounds, and driving.

Work is performed in a non-congregant shelter for people experiencing homelessness and or food insecurity. Frequently required to stand and walk for duration of shift. Occasional driving is required.

Travel: Occasional travel within Anchorage is required.

Location: The Brother Francis Shelter, Complex Care Shelter, or 3rd Avenue Resource & Navigation Center. Anchorage, Alaska.

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