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Supervisor, Guest Services

2 months ago

Anchorage, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Supervisor to join our team at Holland America-Princess Alaska-Yukon Land Operations. As a key member of our operations team, you will be responsible for overseeing all Tour Desk operations, providing exceptional customer service, and ensuring the smooth execution of our guest services.

Key Responsibilities
  • Supervise and train reporting staff to ensure excellent customer service and high-quality operations.
  • Analyze guest situations, investigate problems, and determine solutions within company policies and procedures.
  • Coordinate passenger activities and services, ensuring seamless execution and high guest satisfaction.
  • Communicate and coordinate with multiple departments to process requests and accommodations.
  • Maintain accurate records, reports, and files in accordance with company policies and procedures.
Requirements
  • Proficiency in computer business applications and three years of experience in customer service operations.
  • Current, valid driver's license with a clean driving record and ability to stand/walk/work on feet for a minimum of 8 hours per day.
  • Ability to lift 50 lbs/25 kg and pass a pre-employment background check.
  • Minimum age of 18 years required to reside in company housing, where available.
What We Offer
  • FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.