Nighttime Guest Services Associate

1 week ago


Anchorage, Alaska, United States Marriott Anchorage Downtown Full time
OVERNIGHT BELL ATTENDANT / SECURITY ROLE

We are in search of a dynamic, customer-oriented professional to become a part of the Marriott team.

POSITION SUMMARY:
As an Overnight Bell Attendant, your primary responsibilities will include:
  • Welcoming guests and providing essential information upon their arrival and departure.
  • Assisting guests with their luggage, inquiries, and directions as needed.
  • Managing the parking and retrieval of valet vehicles.
  • Delivering exceptional customer service in line with Marriott's high standards.
  • Undertaking additional tasks as assigned.
Your role is crucial in fostering a secure and safe atmosphere for both guests and staff. Your ability to enforce company policies, combined with your problem-solving skills, will help maintain a safe, secure, and comfortable environment.

A DAY IN THE LIFE:
  • Conducting security inspections throughout the hotel premises, both indoors and outdoors.
  • Being knowledgeable about hotel emergency protocols and assisting employees and guests when necessary. Maintaining control over keys.
  • Ensuring constant communication with the Front Desk.
  • Documenting logs with thorough details.
  • Providing assistance to all guests with a friendly and welcoming attitude.
  • Collaborating with all departments to support the hotel's objectives through teamwork.
QUALIFICATIONS:
  • Prior experience in customer service is advantageous.
  • Strong verbal and written communication skills are essential for success in this position.
  • Ability to read, write, type, and utilize hotel communication tools is required.
  • This role necessitates standing and moving around for the entirety of the shift.
  • Capability to lift a minimum of 50 pounds is required.
  • Previous experience in security is beneficial, though not mandatory.
ABOUT MARRIOTT ANCHORAGE DOWNTOWN:

The Anchorage Marriott Downtown is a comprehensive Marriott establishment located in Alaska, featuring 392 guest rooms, extensive meeting spaces, a full-service restaurant, bar, room service, concierge lounge, fitness center, and an indoor swimming pool. We seek candidates who aspire to grow within the organization and pursue long-term career opportunities. We are an equal opportunity employer, offering competitive salaries, medical, dental, and life insurance, as well as short-term and long-term disability benefits, and a 401(k) plan.



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