Customer Service Associate at Grand Fitness

2 weeks ago


Miami, Florida, United States Grand Fitness Full time

Job Type: Part-time

Position Overview

As a Receptionist at Grand Fitness, you will play a crucial role in delivering outstanding customer service to our members, potential members, and guests. Your primary focus will be to ensure a welcoming and supportive environment that embodies our commitment to a positive fitness experience. Being part of the Grand Fitness team means joining a culture that values health, community, and inclusivity.

Key Responsibilities

  • Welcome members and guests as they arrive and depart, addressing any inquiries or concerns during check-in.
  • Promote our inclusive environment by engaging with members on the gym floor, providing assistance, and supporting their fitness journeys while adhering to club policies.
  • Address member issues and escalate to management when necessary.
  • Answer phone calls in a courteous manner, assisting callers with their questions.
  • Handle membership-related tasks, including sign-ups, updates to contact and billing information, cancellations, and collecting outstanding balances.
  • Conduct outreach to prospective members and provide tours, assessing their membership needs.
  • Process retail transactions accurately and contribute to achieving sales targets.
  • Maintain cleanliness and sanitation of all fitness equipment and amenities, including communal areas and assigned spaces.
  • Ensure restrooms are clean, stocked, and organized by following the established cleaning schedule.
  • Regularly inspect all areas of the facility, promptly addressing any safety or cleanliness issues.
  • Report maintenance and facility concerns, such as broken equipment or plumbing issues.

This position is contingent upon successful completion of a background check, in accordance with applicable laws.

Qualifications

  • Preferred 6-12 months of experience in a customer service role.
  • Must be at least 18 years old.
  • Willingness to obtain CPR/AED certification (training provided).
  • Basic computer skills are required.

Physical Requirements

  • Ability to stand and move throughout the facility during shifts.
  • Frequent communication in person and over the phone.
  • Must be able to lift up to 50 pounds.
  • Exposure to cleaning chemicals during shifts.
  • Regular cleaning and sanitizing of equipment and facilities.
  • Ability to bend and twist to perform tasks.

Benefits of Joining Grand Fitness

  • Medical benefits.
  • Complimentary membership.
  • 401(K) savings plan.
  • Employee discounts and perks.
  • Engaging team-building activities and social events.

Health and Safety Commitment

Every team member contributes to a safe and healthy workplace. Team members are expected to actively participate in health and safety protocols, report unsafe conditions, and conduct their work safely.



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