Bilingual Call Center Customer Support Specialist
3 weeks ago
We're looking for a skilled customer service representative who is fluent in both English and Spanish to join our team at Tel-Us Call Center. This role offers a competitive salary range of $35,000-$45,000 per year, along with a comprehensive benefits package and opportunities for professional growth.
About the Job
This position involves interacting with customers in both English and Spanish, providing tailored solutions to meet their unique needs. As a customer service representative, you will be responsible for answering incoming calls, resolving issues, and delivering exceptional customer experiences. Your fluency in both languages will enable you to communicate effectively with clients from diverse backgrounds, helping us build strong relationships with them.
What We Offer
- Competitive salary range: $35,000-$45,000 per year
- Comprehensive benefits package, including paid training, flexible scheduling, and ongoing education
- Opportunity to work with a variety of clients across diverse industries
- Collaborative team environment with a focus on professional growth and development
- Recognition and rewards for outstanding performance
Responsibilities
- Answer incoming calls from clients in English and Spanish
- Resolve customer complaints and issues efficiently
- Maintain accurate records and documentation of customer interactions
- Work collaboratively with colleagues to ensure seamless customer experiences
- Continuously improve knowledge and skills through on-going education and training
Requirements
- Fluency in both English and Spanish
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in basic computer applications and software
- Familiarity with internet-based tools and platforms
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