Healthcare Call Center Specialist

4 days ago


Los Angeles, California, United States MedPOINT Management Full time
Job Description

We are seeking a skilled Healthcare Call Center Specialist to join our team at MedPOINT Management. As a key member of our support center, you will be responsible for providing exceptional customer service to our providers and office staff.

Duties and Responsibilities:

  1. Provide excellent customer service to providers and office staff through phone calls and emails.
  2. Respond to inquiries regarding patient referrals and other related issues.
  3. Inform callers of referral statuses in an easy-to-understand manner.
  4. De-escalate situations involving dissatisfied callers, offering assistance and support.
  5. Research required information using available resources.
  6. Identify and escalate priority issues.
  7. Route calls to appropriate resources when required.
  8. Make follow-up calls in a timely fashion when indicated.
  9. Meet call center transaction thresholds and service requirements.
  10. Document all call information according to standard operating procedures.

Qualifications:

  • High School Diploma or equivalent.
  • Medical Terminology knowledge.
  • Minimum one year experience in a customer service position; healthcare preferred.
  • Bilingual language skills a plus.

Benefits:

  • Competitive salary range: $45,000 - $55,000 per annum.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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