Current jobs related to Aviation Customer Service Leader - Orlando, Florida - Swissport International AG

  • Aviation Sales Professional

    4 days ago

    Orlando, Florida, United States Signature Aviation Full time

    As a Sales Manager at Signature Aviation, you will be responsible for driving sales growth and developing strategic relationships with key customers. Your primary functions will include acquiring and servicing new accounts, as well as maintaining close working relationships with location representatives within an assigned portfolio.This role reports into...

  • Aviation Operations Supervisor

    1 week ago

    Orlando, Florida, United States PrimeFlight Aviation Services Full time

    About the RoleWe are seeking a highly skilled Aviation Operations Supervisor to oversee the daily fueling operations at our airport locations. As a key member of our team, you will be responsible for ensuring the safe and efficient fueling of aircraft, while maintaining a high level of customer satisfaction.Key ResponsibilitiesSupervise a team of fueling...

  • Aviation Operations Supervisor

    4 days ago

    Orlando, Florida, United States PrimeFlight Aviation Services Full time

    About the Role:The Aircraft GSE Fueler Supervisor will oversee the daily operations of aircraft fueling services, ensuring compliance with safety regulations and company policies. This role involves managing a team of fuelers, coordinating fueling schedules, monitoring fuel inventory, and maintaining equipment.Key Responsibilities:Manage a team of fuelers to...

  • Customer Service Representative

    1 week ago

    Orlando, Florida, United States Greater Orlando Aviation Authority Full time

    Job SummarySupport the day-to-day operation of the customer service contact center at the Greater Orlando Aviation Authority. Effective communication with customers via various channels is key to success in this role. Maintain accurate records for data compilation and analysis. Perform administrative tasks and other duties as assigned.Key...

  • Customer Service Representative

    2 weeks ago

    Orlando, Florida, United States Greater Orlando Aviation Authority Full time

    Job Title: Customer Service SpecialistJoin the Greater Orlando Aviation Authority team as a Customer Service Specialist and play a vital role in delivering exceptional customer experiences at Orlando International Airport.Job Summary:As a Customer Service Specialist, you will be responsible for providing top-notch customer service to our airport guests...

  • Frontier Passenger Service Manager

    2 weeks ago

    Orlando, Florida, United States Menzies Aviation Full time

    Job SummaryWe are seeking a highly skilled and experienced Frontier Passenger Service Supervisor to join our team at Menzies Aviation. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient handling of passenger services, including check-in, baggage handling, and customer support.Key ResponsibilitiesLead...

  • Aviation Project Manager

    4 days ago

    Orlando, Florida, United States Garver Full time

    Aviation Project Manager Job Description**About the Role**Garver is seeking an experienced Aviation Project Manager to join our Florida Aviation Team. As a key member of our team, you will be responsible for managing a wide range of aviation projects, mentoring junior engineers, and contributing to the growth of our aviation market in...

  • Aviation Security Specialist

    2 weeks ago

    Orlando, Florida, United States Global Elite Group Full time

    Job DetailsJob Location: MCO OFFICE - ORLANDO, FLPosition Type: Per DiemSalary Range: $21.26 HourlyTravel Percentage: Up to 25%Job Shift: AnyJob Category: Security LeadDescriptionGlobal Elite Group is a leading provider of private charter aviation security services. We are seeking a highly skilled and experienced Aviation Security Specialist to join our...

  • Aviation Security Specialist

    7 days ago

    Orlando, Florida, United States Global Elite Group Full time

    Job Summary:Global Elite Group is seeking a highly skilled Aviation Security Specialist to join our team. As a Screening Specialist, you will be responsible for providing top-notch security screening services to private charter passengers, clients, and airport employees.Key Responsibilities:Set up and operate specialized security screening equipment in a...

  • Aviation Facilities Practice Lead

    2 months ago

    Orlando, Florida, United States C&S Companies Full time

    About the RoleC&S Companies is seeking a highly motivated and experienced Aviation Facilities Lead to join our multi-disciplinary team in Florida. As a key member of our national Aviation Facilities practice, you will be responsible for leading all phases of aviation facilities projects in Florida and the FAA Southern region.Key ResponsibilitiesDevelop an...

  • Aircraft Maintenance Technician

    3 weeks ago

    Orlando, Florida, United States Metro Aviation Full time

    Job Title: A&P Field Based Helicopter Aviation Maintenance TechnicianMetro Aviation, Inc. is a leading provider of helicopter aviation maintenance services, and we are seeking a highly skilled and experienced A&P Field Based Helicopter Aviation Maintenance Technician to join our team.Job Summary:The successful candidate will be responsible for ensuring the...

  • Aviation Security Officer

    4 weeks ago

    Orlando, Florida, United States Global Elite Group Full time

    Job Title: Aviation Security OfficerGlobal Elite Group is seeking a highly skilled and experienced Aviation Security Officer to join our team at Orlando International Airport. As a key member of our security team, you will be responsible for ensuring the safety and security of our passengers, employees, and assets.Key Responsibilities:Conduct security...

  • Customer Service Representative

    7 days ago

    Orlando, Florida, United States SIMCOM International Inc Full time

    About the Role:As a Customer Service Representative at SIMCOM International Inc, you will play a vital part in ensuring our customers receive exceptional support and service. This role is perfect for individuals who possess strong written and verbal communication skills, with the ability to handle multiple projects and tasks with minimal supervision.Key...

  • Strategic Operations Director

    7 days ago

    Orlando, Florida, United States BBA Aviation Plc. Full time

    Job DescriptionAs a key member of the BBA Aviation Plc. team, the Director, Operations Acquisition & Integration will oversee the strategic planning, execution, and management of acquisition and integration efforts within the company.This senior leadership position is critical in ensuring the seamless integration of acquired business units into the BBA...

  • Airport Operations Manager

    1 month ago

    Orlando, Florida, United States PrimeFlight Aviation Services Full time

    About PrimeFlight Aviation ServicesWe are a leading provider of commercial services within the aviation industry, committed to maintaining a positive working environment and treating all team members with respect. With over 200 locations across the world, we offer opportunities for career progression and a competitive pay scale.Job SummaryWe are seeking a...

  • Sales Director

    2 weeks ago

    Orlando, Florida, United States BBA Aviation Plc. Full time

    Sales Manager Job DescriptionThe Sales Manager will be responsible for developing and implementing sales strategies to acquire and service new accounts, as well as maintaining close working relationships with location representatives within an assigned portfolio of Wholesale Commercial Airline, Cargo, and Military Supply customers.This position reports into...

  • Airport Operations Manager

    1 month ago

    Orlando, Florida, United States PrimeFlight Aviation Services Full time

    About PrimeFlight Aviation ServicesWe are a leading provider of commercial services within the aviation industry, committed to maintaining a positive working environment and treating all team members with respect. With over 200 locations across the world, we offer opportunities for career progression and a competitive pay scale.Job SummaryWe are seeking a...

  • Sales Business Development Manager

    3 weeks ago

    Orlando, Florida, United States Signature Aviation Full time

    Sales Business Development ManagerSignature Aviation is seeking a highly motivated and results-driven Sales Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving new business growth by identifying and qualifying sales opportunities, engaging with prospective and existing customers, and executing...

  • Aviation Facilities Practice Lead and Business Development Expert

    2 days ago

    Orlando, Florida, United States C&S Companies Full time

    About UsC&S Companies is a national planning, design, and construction firm with more than 600 employees and growing. For over 50 years, we have been delivering critical infrastructure design, planning, and construction services in various sectors, including aviation, civil/site infrastructure, construction and program management, construction/design-build,...

  • Regional Account Manager

    3 weeks ago

    Orlando, Florida, United States Signature Aviation Full time

    Job Title: Regional Account ManagerAs a Regional Account Manager at Signature Aviation, you will play a critical role in driving business growth and success in your assigned territory. Your primary responsibility will be to nurture and expand relationships with our customers, strategically managing a large portfolio of accounts and serving as a trusted...

Aviation Customer Service Leader

2 months ago

Orlando, Florida, United States Swissport International AG Full time
Overview


Are you prepared to soar in a vibrant and fast-evolving aviation sector? As a premier provider in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year.

Our mission is straightforward – "To offer the aviation industry consistent and customized solutions worldwide, enhancing the customer experience.

"
We recognize that our workforce is what sets us apart from our competitors.

At Swissport, we are motivated by our core principles of Show You Care, Do the Right Things, and Win as a Team. We are currently in search of committed individuals who resonate with these values to join our team at various locations globally.

Job Summary

The Aviation Customer Service Leader is responsible for guiding, motivating, engaging, and inspiring all personnel to ensure the provision of exceptional customer experiences in accordance with Swissport protocols, policies, and brand values.

Compensation

The anticipated pay rate is $21.00/hr.

Full-time team members are provided with a variety of health and wellness benefits, including a 401(k) with company match, paid vacation, sick leave, and company-observed holidays.

Your Responsibilities
  • Lead by example to guarantee consistently outstanding customer experiences at every interaction.
  • Optimize resource utilization (monitor and manage overtime expenses).
  • Identify training needs and, when necessary, train, coach, and mentor the team.
  • Foster and maintain a progressive, open feedback culture by managing employee performance.
  • Address all customer service challenges promptly and assist in negotiations with new clients.
  • Strictly adhere to the Passenger Service budget.
  • Ensure compliance with all Standard Operating Procedures (SOPs) and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Ensure all safety and security processes and procedures are followed at all times.
  • Manage and contribute to changes within the operational environment while maintaining commercial awareness to identify new business opportunities.
  • Perform any other duties as required.
Your Profile
  • High School diploma or GED equivalent.
  • Passionate about customer service with relevant work experience.
  • Strong leadership and people management skills.
  • Proven problem-solving abilities and decision-making experience.
  • Effective planning and organizational skills.
  • Excellent communication skills (both written and verbal) in the local language.
  • Commitment to continuous improvement.
  • Proficient in computer applications (Office Word, Excel, PowerPoint).
  • Good understanding of all regulatory and recommended procedures related to the airport environment.
What We Offer
  • 401(k) plan.
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Retirement plan.
  • Tuition reimbursement.
  • Vision insurance.

At Swissport, we value diversity, equal opportunity, and the strength of our principles to drive our success.

We are dedicated to creating a workplace that promotes inclusion, where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website to learn more about Life at Swissport.
Join Swissport today and become part of a team that connects the world of aviation.