Pharmacy Operations Manager
3 days ago
United Therapeutics is a pioneering biotech company dedicated to finding cures for life-threatening diseases. Our mission is to provide a brighter future for patients through innovative pharmaceutical therapies and technologies that expand the availability of transplantable organs.
Job SummaryWe are seeking a highly skilled Pharmacy Operations Manager to join our team. The successful candidate will be responsible for managing daily operations of our pharmacy programs, ensuring patients receive the necessary support to access therapy and maintaining compliance with contracted services.
Key Responsibilities- Manage the day-to-day operational performance of our specialty pharmacy network and embedded patient support programs.
- Build and maintain strong working relationships with SP partners.
- Collaborate with trade & distribution, the patient support program, and the FRM team to address non-clinical barriers to accessing therapy.
- Monitor and drive operational program performance to ensure an optimal patient experience during therapy initiation and continuation.
- Identify and recommend opportunities for program enhancements and new capabilities.
- Prepare business review slides and participate in quarterly business reviews.
- Track and validate pharmacy data to drive continuous improvement in data accuracy.
- Ensure compliance through regular auditing.
- Minimum Requirements:
- H.S. Diploma or General Education Degree (GED) or Associates Degree with 10+ years of relevant experience with patient support programs, trade and distribution, or related functions.
- Bachelor's Degree with 8+ years of relevant experience with patient support programs, trade and distribution, or related functions.
- Master's Degree with 6+ years of relevant experience with patient support programs, trade and distribution, or related functions.
- Preferred Qualifications:
- Bachelor's Degree or Master's Degree in business, computer science, life sciences or a related field.
- 3+ years of relevant experience interacting with specialty pharmacies.
- Demonstrated ability to consume data and reporting, identify trends, and tell a clear story.
- Understanding of pharmacy data capabilities/feeds and how they integrate into patient support and FRM processes.
- Experience with Salesforce or Healthcloud CRM platforms.
- Experience with Tableau or similar business intelligence tools.
- Rare disease and/or complex therapy administration experience.
Eligible employees may participate in the Company's comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more.
United Therapeutics is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities.
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