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Lead Solutions Engineer, Channel

2 months ago

Palo Alto, California, United States Talkdesk Full time
About the Role

We are seeking a highly skilled Lead Solutions Engineer, Channel to join our team at Talkdesk. As a key member of our Channel organization, you will be responsible for collaborating with our Channel network to deliver consistent experiences that align with and support our sales efforts.

Key Responsibilities
  • Collaborate with our Channel network to drive customer satisfaction and sales growth
  • Engage with and support business partners across complex product and project areas
  • Nurture and maintain strong relationships with Channel account teams and senior-level executives
  • Provide guidance and consulting to Channel partners to drive performance and achievement of strategic objectives
  • Support the implementation of Talkdesk Channel go-to-market strategies
  • Develop and deliver educational training for our Channel in conjunction with internal teams
  • Take ownership of the technical relationship with our Channel to drive customer satisfaction
  • Conduct technical solution demonstrations and develop materials to accelerate Channel and customer acquisition
  • Represent Talkdesk at field events and recommend partner infrastructure improvements
Requirements
  • 4-8+ years of Partner Channel experience as an SE for a CRM, hosted contact center, VoIP/Telecommunications company or similar technology
  • Success selling to Enterprise and Mid-Market executives and convincing C-level and director-level executives of the technical merits of the software solution
  • Familiarity with Master and Sub Agencies in the CCaaS / UCaaS space is a plus
  • B.S. Computer Science, Engineering, or equivalent work experience
  • Broad understanding of the contact or call center market
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills
  • Proficiency in using hosted contact center applications would be a distinct advantage
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
About Talkdesk

Talkdesk is a cloud contact center leader that empowers a new kind of customer hero through our innovative software solution. We are committed to inclusivity, diversity, and genuine acceptance, and we welcome individuals from all backgrounds to join our team.