Solutions Architect

4 weeks ago

Palo Alto, California, United States Glean Full time
About Glean

We're on a mission to make knowledge work faster and more humane. Our platform is the connective tissue between AI and knowledge, bringing all of a company's knowledge together, understanding it at a deep level, and providing industry-leading search relevance over it.

We're a diverse team of curious and creative people who want to help each other get big things done, so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Role

Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. As a Solutions Architect, you will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment.

You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture, establishing and maintaining your role as the customer's primary technical advisor.

Key responsibilities include:

  • Establishing and maintaining the customer's primary technical advisor role
  • Working with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture
  • Building and providing tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
  • Identifying opportunities with the customer to expand the use of Glean within their business application architecture
  • Providing training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment during onboarding
  • Aligning technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
  • Assisting with issue identification, troubleshooting, and remediation for your assigned customers through resolution
  • Working with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
  • Being an active member of the Glean customer technical community
Your Core Attributes

We're looking for a Solutions Architect who possesses the following core attributes:

  • Clear Communicator: professional presentation and interaction skills with both customers and internal teams
  • Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
  • Drive: ability to engage in and handle multiple issues of different priorities gracefully
  • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
Key Knowledge and Skills Required

We're looking for a Solutions Architect with the following key knowledge and skills:

  • Technical skills: software development experience in at least two of the following: Python, Java, Go; API and custom data integration experience in a Hybrid or SaaS environment
  • Technical debugging: log analysis, code analysis, end-to-end transaction tracing
  • Networking expertise: a deep understanding of networking, including cloud and on-premise networking; experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
  • Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
  • Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
Education

We're looking for a Solutions Architect with a Bachelor's Degree in Computer Science or equivalent with at least three years of industry experience or a Master's in Computer Science or equivalent with at least one year of industry experience.

We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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