Client Support Specialist

2 weeks ago


Hickory, North Carolina, United States THE NEW-INDY GROUP Full time

Job Overview

Location
Hickory, NC

Employment Type
Full Time

Travel Requirements
None

Shift Schedule
Day Shift

Position Title
Customer Service Representative

POSITION SUMMARY:

The role is focused on delivering exceptional service to both internal and external clients by leveraging comprehensive knowledge of company offerings and effectively communicating solutions to product and service inquiries.


KEY RESPONSIBILITIES
Maintains customer accounts by updating relevant information.
Engages potential clients by addressing inquiries regarding products and services, as well as providing information on additional offerings.
Oversees production order timelines and ensures timely delivery as per client requests.

Drafts correspondence to gather further customer information for resolving disputes.
Keeps detailed records for documentation purposes.
Acts as a liaison with manufacturing, engineering, and logistics teams.

Processes order modifications.
Provides prompt feedback to the organization regarding service disruptions or client concerns.
Additional responsibilities may be assigned as needed.

SUPERVISORY ROLE
This position does not entail supervisory responsibilities.

PHYSICAL REQUIREMENTS
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

While executing the duties of this role, the employee is regularly required to stand, walk, sit, and utilize hands for handling tasks.

The employee frequently communicates verbally and audibly.
The employee occasionally reaches with hands and arms.

Regular lifting/moving of up to 10 pounds and occasional lifting/moving of up to 25 pounds is required.

Specific vision capabilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


SKILLS AND QUALIFICATIONS
Experience in manufacturing, particularly within the corrugated sector, is preferred.
Prior experience with data entry is advantageous.
Strong communication and presentation skills are essential.
Familiarity with product applications and production processes is beneficial.
Proficiency in data entry applications is required.

Knowledge of quality standards, including ISO and QS, is desirable.
A High School Diploma or equivalent is required.
Ability to thrive in a fast-paced environment is necessary.
Capability to work independently is important.

WORK ENVIRONMENT
This position operates within a professional office setting.
This role typically utilizes standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
Exposure to humid conditions may occur.
Potential exposure to elevated areas, fumes, airborne particles, and vibrations may be present.

Noise levels in the work environment are generally high.

CERTIFICATIONS AND LICENSES
No certifications or licenses are required.

ADDITIONAL DUTIES

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities associated with the position.

Responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

SKILLS AND QUALIFICATIONS
Experience in manufacturing, particularly within the corrugated sector, is preferred.
Prior experience with data entry is advantageous.
Strong communication and presentation skills are essential.
Familiarity with product applications and production processes is beneficial.
Proficiency in data entry applications is required.

Knowledge of quality standards, including ISO and QS, is desirable.
A High School Diploma or equivalent is required.
Ability to thrive in a fast-paced environment is necessary.
Capability to work independently is important.

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