Shift Leader, Evening Member Services and Operations- Alumni/Wang

1 week ago


Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time
Job Title: Shift Leader, Evening Member Services and Operations- Alumni/Wang

Massachusetts Institute of Technology is seeking a highly motivated and experienced Shift Leader to oversee the day-to-day operations at the Alumni Pool & Wang Fitness Center. The successful candidate will be responsible for ensuring facility access security and safety, supervising on-shift staff, performing registrations for memberships and recreational programs, providing towel service, serving as a secondary lifeguard, providing customer service support, and addressing operational challenges as they arise.

Key Responsibilities:
  • Oversee the day-to-day operations at the Alumni Pool & Wang Fitness Center
  • Ensure facility access security and safety
  • Supervise on-shift staff
  • Perform registrations for memberships and recreational programs
  • Provide towel service
  • Serve as a secondary lifeguard
  • Provide customer service support
  • Address operational challenges as they arise
Requirements:
  • High School diploma
  • At least 3 years of customer service experience
  • American Red Cross certification in Lifeguarding, or an ability to obtain one within 60 days
  • Experience with Microsoft Office
  • Excellent verbal and written communication skills
  • Skilled at multi-tasking while possessing a professional demeanor and attitude
  • Team oriented and self-motivated
  • Open and flexible to work during all operational hours at both the Alumni/Wang Center and the Zesiger Center
Preferred Qualifications:
  • Associate or bachelor's degree in Facility Management, Operations, Recreation Management, Hospitality Management or related field
  • Knowledge of MIT Fitness and Recreation programs
  • Experience with a point-of-sale system


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