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Customer Service Representative

2 months ago

Troy, Michigan, United States Mike Savoie Volkswagen of Troy Full time
About Mike Savoie Volkswagen of Troy

At Mike Savoie Volkswagen of Troy, we value our employees as our most valuable assets. They are the constant that ensures our current and future success. Our dealership is a new franchise in the Metro Detroit area, and we pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.

Job Summary

We are seeking a motivated Receptionist/Cashier to assist our customers in the showroom, answer incoming phone calls, and perform various administrative duties. This role requires a customer service-focused individual with the ability to multitask.

Responsibilities
  • Promptly identify customer needs and direct them to the appropriate staff member
  • Maintain a friendly, professional, and courteous attitude when working with all customers and employees
  • Answer all incoming dealership phone calls and direct customers to the correct department
  • Operate a high-volume multi-line telephone system and transfer callers to appropriate personnel
  • Notify the appropriate person that a customer is waiting and properly introduce the customer
  • Work cooperatively with the sales team
  • Maintain showroom refreshments
  • Receive cash, checks, and credit card payments from customers
  • Ability to make change accurately for cash payments
  • Handle customer complaints with integrity, poise, and refer the customer to the appropriate individual for further assistance
  • Perform general administrative duties, such as filing, faxing, and data entry
  • Complete IRS/FinCEN Form for cash payments that exceed ten thousand dollars
Qualifications
  • Demonstrate superior customer service skills
  • Professional phone etiquette
  • Excellent listening/communication skills, outgoing, and positive personality
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment
  • Ability to multi-task and handle several tasks at once
  • Must be able to handle high volume, multi-line phone system
  • High school diploma or GED (preferred)
  • Dealership and/or recent retail receptionist experience (preferred)
  • Professional appearance and eager to improve on all aspects
Benefits
  • BCBS/BCN Medical (PPO and HMO plans offered)
  • Company Sponsored Health Savings Account (HSA) Available
  • Dental and Vision Coverage
  • Life and AD&D Insurance
  • Short Term Disability Insurance
  • Aflac
  • 401K with Company Match
  • Paid Vacation
  • Paid VW Training (where applicable)
  • Closed Weekends
  • Professional Sporting Events Company Raffles
  • Company Apparel Program
  • Holiday and Monthly Birthday Celebrations