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Client Support Specialist

2 months ago

Missouri City, United States Santhoff Plumbing Company Full time
Client Support Specialist Position at Santhoff Plumbing

Santhoff Plumbing, a family-operated business founded in 1974, is on the lookout for a motivated and detail-oriented Client Support Specialist to enhance our operations. We emphasize quality, work-life balance, and client satisfaction. We appreciate individuals who are ready to embrace challenges, excel in resolving issues, and take pride in providing outstanding service to our clients.

Position Overview:

The Client Support Specialist is crucial in overseeing daily functions and acting as the primary contact for clients. Key responsibilities include managing incoming calls, organizing appointments, and responding to client inquiries swiftly and effectively. The ideal candidate will possess strong problem-solving skills, coordinate with field staff, and ensure prompt and efficient service delivery.

Key Responsibilities:

  • Handle incoming and outgoing calls with professionalism.
  • Evaluate client needs and offer suitable solutions.
  • Establish and nurture client relationships through effective communication.
  • Accurately document and maintain client information.
  • Address client complaints with efficiency.
  • Effectively dispatch service requests while prioritizing client satisfaction.
  • Collaborate with technicians to guarantee job completion and client contentment.
  • Optimize scheduling for enhanced productivity.
  • Maintain records of client interactions and transactions.
  • Ensure proactive communication and exceptional client engagement.

Essential Qualifications:

  • High school diploma or equivalent
  • Strong skills in customer service
  • Proficient in Microsoft Office Suite
  • Excellent communication abilities
  • Capability to work independently and collaboratively
  • Detail-oriented with critical thinking skills
  • Proficient in telephone etiquette and email communication
  • Aptitude for enhancing departmental efficiency
  • Bilingual abilities are a plus

Work Environment:

  • Standard office setting with computer usage
  • Business casual dress code
  • Full-time position, on-site work only
  • Regular business hours, Monday through Friday