Operations Director

4 weeks ago


Houston, Texas, United States Service Corporation International Full time

At Service Corporation International, we celebrate lives and our associates. As an Operations Manager, you will be responsible for the effective and successful management of labor, productivity, and quality control for the Historical Digital Records Project (HDRP) Teams. Your key responsibilities will include tracking business results, monitoring production KPIs, and ensuring the timeline is met while managing multiple teams. You will also be responsible for interviewing, selecting, hiring, and training new and existing employees. This role requires strong leadership skills, with the ability to motivate and support multiple location teams within a time-sensitive and demanding environment.

Key Responsibilities:
  • Recommend, implement, and ensure adherence to policies, procedures, processes, standards, and workflows related to Cemetery operations.
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
  • Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.
  • Establish production KPIs and conduct quality assessments to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Collaborate with cross-functional teams to improve proprietary tools and systems.
  • Lead, motivate, and support multiple location teams within a time-sensitive and demanding environment.
  • Planning, assigning, and directing work of multiple teams; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans.
  • Managing needs of internal and external customers.
  • Work closely with location management teams to set and/or implement policies, procedures, and systems and to follow through with implementation.
Requirements:
  • High School Diploma or equivalent required.
  • Bachelor's Degree Preferred.
  • Valid state driver's license in good standing required.
  • Lean Six Sigma Green Belt preferred.
  • A minimum of 4 years applicable work experience in managing operations and/or process improvements.
Knowledge, Skills, and Abilities:
  • Ability to travel >80%.
  • Efficient team management skills.
  • Good knowledge of operations management.
  • Strong knowledge of process improvement.
  • Highly detail-oriented with a careful eye for quality control.
  • Presentation of Advanced Excel skills (complex formulas, pivot-tables, v-look-ups, and other advanced functions) a plus.
  • Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints.
  • Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups.
  • Excellent critical thinking and problem-solving skills.
  • Diplomacy and influence skills, conflict management skills.

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