Service Manager

4 weeks ago


Houston, Texas, United States Mustang CAT Full time

About the Role:

The Service Manager will be responsible for leading the profitable operation of the new Hempstead Machinery Service location. This position will oversee the development and maintenance of cohesive team efforts between the Service, Parts, Product Support, Rental, and Sales departments.

Key Responsibilities:

  • Develop and maintain cohesive team efforts between departments
  • Continuously improve safe and profitable operations of branch Parts and Service departments
  • Meet all safety, production, revenue, and customer satisfaction goals
  • Manage expenses, asset utilization, and employee development

Requirements:

  • Bachelor's degree in Business, Ag Mechanics, or related field
  • 3 years experience in Product Support Operations
  • Demonstrated successful leadership and people management skills
  • Ability to nurture a team-focused spirit
  • Strong customer service, communication, and interpersonal skills
  • Proficiency in CAT software systems (SIS) and Dealer Business Systems (DBS) is a plus

About Mustang CAT:

Mustang CAT is a licensed Caterpillar dealer providing new and used construction equipment, machinery, power systems, rentals, servicing, and more. We value passionate individuals who strive for excellence in their work.



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