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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at SP+. As a Cashier, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our parking facilities.
Key Responsibilities- Treat each customer with respect and kindness, ensuring every interaction meets our high standards.
- Be present and ready to assist customers during scheduled shifts, maintaining a professional demeanor at all times.
- Count and manage cash and/or validations, maintaining the security of our revenue.
- Process transactions efficiently, making change and issuing receipts or tickets as needed.
- Operate a cash register, calculating costs and displaying transaction totals accurately.
- Provide clear and concise directions to customers, ensuring they reach their destinations easily and efficiently.
- Resolve customer complaints promptly and professionally, escalating issues to supervisors when necessary.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Verify inventory levels and report any discrepancies to supervisors.
- Compile and record daily transactions, ensuring accuracy and attention to detail.
- High school diploma or equivalent required; prior experience in customer service or a related field preferred.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
- Valid driver's license and a clean driving record (if applicable).
- Basic math skills and ability to handle cash and credit transactions accurately.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- A competitive hourly rate and opportunities for career growth and advancement.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including health insurance, vision, and dental coverage.
- A 401(k) match program and access to employee assistance programs.
- A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
SP+ is a leading provider of parking, transportation, and mobility solutions, driven by our commitment to making every moment matter for a world on the go. We are dedicated to delivering exceptional customer experiences and creating opportunities for growth and development.
