Hotel Operations Manager

4 weeks ago


Laughlin, Nevada, United States Dotty's Full time
Job Description:

The Hotel Operations Supervisor is responsible for overseeing the day-to-day operations of the hotel, ensuring a high level of customer service and satisfaction. This includes registering and assigning rooms to guests, issuing room keys, and transmitting and receiving messages.

Key Responsibilities:
  • Greet and register guests, assigning rooms and issuing room keys
  • Verify customer credit and establish payment methods
  • Make and confirm reservations
  • Keep records of room availability and guest accounts
  • Compute bills and collect payments from departing guests
  • Record guest comments and complaints, referring to managers as necessary
  • Advise housekeeping staff on room readiness
  • Maintain a clean and sanitary work area
  • Handle complaints and resolve grievances
Requirements:
  • High School Diploma or equivalent
  • At least 2 years of related work experience
  • Ability to communicate effectively with supervisors, peers, and guests
  • Ability to read, write, and speak English
Occupational Standards:
  • Ability to stand for long periods
  • Ability to bend and lift up to 35 lbs
  • Ability to be flexible with hours
  • Ability to use and operate a telephone
  • Ability to use computers to enter, access, or retrieve data


  • Laughlin, Nevada, United States Dotty's Full time

    Job Title: Hotel Operations SupervisorAt Dotty's, we are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel.Key Responsibilities:Register and assign rooms to guests, ensuring a seamless check-in...


  • Laughlin, Nevada, United States Arizona Department of Economic Security Full time

    Hotel Manager Job DescriptionThis role is responsible for overseeing the daily operations of the Front Desk, Room Reservations, Bells/Valet, and PBX to ensure that company standards and strategic objectives are being upheld.Key Responsibilities:Implement, maintain, and enforce policies and procedures for Front Office operations.Direct, manage, and supervise...


  • Laughlin, Nevada, United States Golden Route Operations Full time

    Aquatic Facility Manager Job DescriptionAt Golden Route Operations, we are seeking a highly skilled and experienced Aquatic Facility Manager to join our team. As a key member of our Pool Department, you will be responsible for overseeing the day-to-day operations of our aquatic facilities, ensuring a safe and enjoyable experience for our guests.Key...


  • Laughlin, Nevada, United States Golden Route Operations Full time

    Job Summary:As a key member of the Golden Route Operations team, we are seeking a highly motivated and experienced Assistant Pool Manager to join our Pool department. The successful candidate will be responsible for assisting with the day-to-day operations and direct supervision of assigned activities within the Pool department. This includes overseeing the...

  • EVS Porter

    3 weeks ago


    Laughlin, Nevada, United States Golden Route Operations Full time

    Job Summary:As an EVS Porter with Golden Route Operations, you will be responsible for maintaining the cleanliness and organization of our hotel and casino facilities. This role requires attention to detail, strong work ethic, and the ability to work effectively in a fast-paced environment.Key Responsibilities:• Clean and maintain all casino/hotel public...


  • Laughlin, Nevada, United States The Burks Companies Full time

    Job OverviewThe Burks Companies, Inc. is seeking a skilled Housekeeping Dispatcher to join our team. As a key member of our housekeeping operations, you will be responsible for scheduling and coordinating the work activities of our Guest Room Attendants and Hotel Housemen.Key Responsibilities:Schedule and coordinate the work activities of Guest Room...


  • Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Job Title: Call Center SupervisorJob Summary:The Call Center Supervisor is responsible for overseeing the activities of a team of inbound phone representatives supporting all Reservation functions at the Golden Nugget Hotel & Casino. The successful candidate will ensure guests receive a standard of superior service.Key Responsibilities:Facilitate employee...


  • Laughlin, Nevada, United States Golden Route Operations Full time

    Job Summary:As an Assistant Food and Beverage Manager at Golden Route Operations, you will be responsible for the day-to-day operations of our food outlets. This includes supervising team members, managing inventory, and ensuring excellent guest service.Key Responsibilities:• Assist in the hiring, training, and development of departmental employees•...


  • Laughlin, Nevada, United States Golden Route Operations Full time

    Job Summary:We are seeking a highly skilled and experienced Assistant Food and Beverage Manager to join our team at Golden Route Operations. As a key member of our food and beverage team, you will be responsible for the day-to-day operations of our food outlets, ensuring the efficient and smooth operation of our restaurants, bars, and cafes.Key...

  • Count Room Team Lead

    4 weeks ago


    Laughlin, Nevada, United States Caesars Entertainment Corporation Full time

    **Job Summary:**The Count Room Team Lead is responsible for ensuring the safeguarding of casino and hotel monies, overseeing the Count Team, and maintaining compliance with company standards and Nevada gaming regulations.**Key Responsibilities:**Ensures compliance with company standards and Nevada gaming regulations.Collects, counts, verifies, and binds...

  • Project Director

    3 weeks ago


    Laughlin, Nevada, United States Avi Resort and Casino Full time

    Job Summary:The Project Chief will be responsible for the direct management, overall development, coordination, and management of staff to obtain optimum results in tribal employment and development initiatives.Key Responsibilities:Review financial statements and management reports and budgets for compliance with ACE Board objectives.Board of Directors and...


  • Laughlin, Nevada, United States Golden Route Operations Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Human Resources Representative to join our team at Golden Route Operations. As a key member of our Human Resources Department, you will provide administrative support for all aspects of HR, including employment and recruitment, benefits, events, and data entry.Key ResponsibilitiesProvide...


  • Laughlin, Nevada, United States MSCCN Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Clerk to join our team at MSCCN. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet and register...


  • Laughlin, Nevada, United States The Burks Companies Full time

    Job OpportunityThe Burks Companies, Inc. (TBC) is seeking a highly motivated and detail-oriented Guest Room Quality Control Inspector to join our team. As a critical member of our housekeeping team, you will be responsible for inspecting the quality of clean in guest rooms and other areas of the hotel.Key Responsibilities:Inspect guest rooms and other areas...


  • Laughlin, Nevada, United States Arizona Department of Economic Security Full time

    Job SummaryThis role involves performing a variety of computer operations, including monitoring console control panels and making procedural and/or operational corrections as necessary. The successful candidate will provide on-call support and manage development projects for the Arizona Department of Economic Security.Key ResponsibilitiesMonitor console...


  • Laughlin, Nevada, United States Arizona Department of Economic Security Full time

    Job SummaryThis role involves performing a variety of computer operations, including monitoring console control panels and making procedural and/or operational corrections as necessary. The successful candidate will provide on-call support and manage development projects for the Arizona Department of Economic Security.Key ResponsibilitiesMonitor console...


  • Laughlin, Nevada, United States AVI RESORT Full time

    AVI RESORTJob Summary:The Mechanical Maintenance Specialist is responsible for ensuring the hotel maintains the guest appeal of the property. This role is the journeyman level for engineering positions responsible for implementing projects requiring intensive and diversified engineering principles and practices.Key Responsibilities:Monitor operating...


  • Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Golden Nugget Hotels & Casinos. As a key member of our call center team, you will be responsible for providing exceptional service to our guests, answering their inquiries, and resolving any issues they may have.Key ResponsibilitiesAnswer all...

  • Valet Cashier

    1 month ago


    Laughlin, Nevada, United States Caesars Entertainment Full time

    Job Title: Valet CashierJoin our team as a Valet Cashier at Caesars Entertainment, where you will provide exceptional customer service and ensure a seamless parking experience for our guests.Job Summary:The Valet Cashier will be responsible for providing courteous, reliable, and efficient cash handling services in accordance with guest expectations and...


  • Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Job Summary:We are seeking a skilled Guest Service Representative to join our team at Golden Nugget Hotels & Casinos. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check guests in and out of the property quickly...