Pool Operations Manager
3 weeks ago
As a key member of the Golden Route Operations team, we are seeking a highly motivated and experienced Assistant Pool Manager to join our Pool department. The successful candidate will be responsible for assisting with the day-to-day operations and direct supervision of assigned activities within the Pool department. This includes overseeing the overall department, including Lifeguards and Pool Attendants, and ensuring daily operations and experiences meet guest expectations.
Key Responsibilities:
• Assist in the hiring, training, evaluation, development, and disciplining of departmental employees
• Act as a liaison between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks
• Address any guest concerns by providing guest service recovery
• Assist with scheduling all pool and ensuring proper coverage and labor costs are within budget
• Order all necessary supplies and equipment for Pool
• Assist with overseeing cabana rental and revenues from rentals
• Assist with processing Pool team member payroll daily
• Handle all elevated guest complaints, problem payments, and food & beverage service issues at the pool outlets
• Run various reports, including system closing reports
• Oversee cabana/daybed purchases online and walk-ins
• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Requirements:
• Proven experience providing high-level guest service
• Minimum of two years of previous experience in a pool environment preferred
• Previous pool operations management experience
• Knowledge managing staff, pool operations, budgeting, training, scheduling, and pool safety
• Ability to write routine reports and correspondence
• Efficient use of computers, including but not limited to Word and Excel
• Excellent guest service skills
• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards
• CPR & First Aid Certification
• Lifeguard Certification
Work Environment:
The ideal candidate will be able to work in a fast-paced environment and be able to multitask with ease. They will also be able to communicate effectively with guests and team members, and provide outstanding guest service in a timely manner. The work environment will include indoor and outdoor settings, with exposure to extreme hot and cold temperatures, bright flashing lights, and slippery surfaces.
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