Technical Product Manager

4 days ago

Chattanooga, Tennessee, United States Astec Industries Full time
Job Overview

Astec Industries is seeking a highly skilled Technical Product Manager to join our team. As a key member of our organization, you will be responsible for providing technical information and troubleshooting assistance regarding industrial control systems for both new and used equipment, as well as R&D Projects within the Astec product line or other vendors.

Key Responsibilities
  • Perform diagnostic evaluations and analyze customer complaints to identify missing configurations and ensure customer products are configured and working correctly.
  • Communicate with customers regarding equipment performance issues associated with new or used control systems, and work with other departments to resolve any issues.
  • Advises upper management on product issues identified through technical support calls with customers, Astec service staff or on-site visits.
  • Will troubleshoot electrical, electronic systems, and programming issues, and aid with startup and commissioning of Industrial Control Systems, both remotely and onsite.
  • Advises controls support manager and/or technical writer(s) on user documentation when necessary, and manages customer problems that appear to arise from the use of the product when required.
  • Assists in final testing of new products when required, and wears personal protective equipment as required by company, customer and/or state DOT's.
Requirements
  • Bachelor's or associate degree in a related field required and/or equivalent experience and knowledge with a minimum of 8 years of related experience.
  • Experience with controls systems, weights & measurements, strong background with industrial controls, and experience with Siemens STEP 7 or Portal is highly preferred.
  • Must be able to read and interpret engineering drawings, schematics, and multiple coding platforms particularly, as it relates to controls systems, and must be able to read and interpret coding.
  • Knowledge of products, applications, troubleshooting, repair and/or maintenance of Industrial Control Systems, and ability to work satisfactorily as a team member and work with all levels of employees.
  • Strong people skills and communication skills (both verbal and written) required, and ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
  • Knowledge of database software, design software, development software, internet software, spreadsheet software, and word processing software is required.
Leadership Expectations
  • Lead a team of Tier II Siemens support Engineers, and provide technical guidance and support to ensure the success of the team.

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