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Technical Support Specialist

2 months ago


Chattanooga, Tennessee, United States Global Channel Management Full time
About the Job

Global Channel Management is seeking a skilled Technical Support Specialist to join our team.

The ideal candidate will have at least 2 years of experience in IT and a strong background in Windows 11 support.

Requirements
  • Windows 11 support experience
  • Windows 11 Cloud-based Technical Support experience is a must
  • Associate's degree in Information Systems or a related field or equivalent years of experience is required
  • May be required to implement a COVID-19 vaccine mandate
Responsibilities
  • Provides technical, operational, and administrative support for IT-related End User provisioning and support
  • Performs manual installation of non-packaged software, including purchased products and internally developed applications
  • Ensures appropriate change management approvals are in place prior to deployment
  • Manages multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress
  • Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software