Front Office Coordinator

1 week ago

Murrieta, California, United States PDS Health Full time
Front Office Coordinator

At PDS Health, we're seeking a highly skilled and organized Front Office Coordinator to join our team. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities:
  • Model our company culture and values by providing a warm and welcoming environment for patients and guests.
  • Support our patient experience process by helping to get patients into the office and ensuring they are comfortable during their visit.
  • Schedule appointments that result in a smooth and productive day for our healthcare providers.
  • Interact and communicate with patients and guests in the reception area during their wait time.
  • Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
  • Ensure that all tasks on the front office checklist are completed daily.
  • Post payments to patient accounts in accordance with our company policies.
  • Be subject matter expert in our practice management system with regards to patient registration, e-check in, and ensuring account information is accurate and up to date for each visit.
  • Be efficient in patient check in, obtaining all necessary consents, and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team.
  • Confirm all patient appointments in accordance with our office confirmation policies or a minimum of 2 days in advance.
  • Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
  • Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
  • Thorough understanding of business imperatives and how the role directly impacts metrics.
  • Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
  • Become knowledgeable and support clinician on patient education regarding the Mouth-Body Connection.
  • Maintain an appropriate professional appearance and demeanor in accordance with our company policies; address others professionally and respectfully.
  • Ensure Compliance with our company policies, as well as State, Federal, and other regulatory bodies.
Qualifications:
  • High School Diploma or general education degree (GED).
Preferred Qualifications:
  • Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
Knowledge/Skills/Abilities:
  • Knowledge of office practices, technology applications, and patient insurances.
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition).
  • Influencer (active listener/observer of behavior; creates a win/win need for change).
  • Self-motivated, reliable individual capable of working independently as well as part of a team.
  • Ability to manage tasks and time effectively without compromising the quality of the work.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain extreme confidentiality with patient records.
  • Organized, detail-oriented individual able to work in a fast-paced environment.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition Reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

$16.00-$21.50 / Hourly

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