Healthcare Customer Service Specialist

2 weeks ago

Riverside, California, United States Neighborhood Healthcare Full time
About Us

At Neighborhood Healthcare, we believe that community health encompasses more than just routine checkups and vaccinations. Our mission is to empower individuals with the resources necessary to lead fulfilling lives. We envision a community where everyone thrives in health and happiness, providing support at every stage of life.

As a private, non-profit 501(C)(3) organization, we facilitate over 500,000 medical, dental, and behavioral health visits annually, serving more than 96,000 individuals.

Our commitment is to enhance the health and well-being of the communities we serve by delivering quality care to all, irrespective of their circumstances. Since our inception in 1969, our dedicated employees have been the driving force behind this mission.

Core Responsibilities

  • Direct Patient Interaction: Evaluate incoming calls to determine appropriate actions based on patient needs and information.
  • Communicate with patients, sales representatives, and visitors in a professional and efficient manner through various channels.
  • Conduct appointment reminder calls and ensure all necessary documentation is prepared for patient visits.
  • Enhance patient experience by demonstrating courteous behavior and a commitment to precision.

Support for Providers and Teams:

  • Generate daily schedules of appointments for the clinic.
  • Collaborate with care teams to ensure accountability for patient health outcomes.
  • Instill confidence in our care and facilities among patients and stakeholders.

Clinical Administration:

  • Manage appointment scheduling and accurately input data into electronic systems.
  • Track and document filled and canceled appointments.
  • Prepare patient charts ahead of appointments and verify patient records for accuracy.
  • Process patient payments and maintain accurate financial records.
  • Complete ongoing training to ensure compliance with position requirements.

Qualifications

  • High school diploma or GED is required.
  • One year of customer service experience is necessary, preferably in a healthcare environment.
  • Experience with electronic medical records and multi-line phone systems is preferred.
  • Bilingual skills (English/Spanish, English/Arabic, or English/Mandarin) may be required based on location.

Additional Skills:

  • Exceptional verbal and written communication abilities.
  • Capability to interpret various instructions in different formats.
  • Knowledge of customer service etiquette and protocols.
  • Ability to effectively interact with diverse populations.
  • Strong organizational and multitasking skills.
  • Proficiency in using computer applications, including spreadsheets and databases.
  • Ability to maintain confidentiality and professionalism.
  • Physical capability to lift/carry up to 20 lbs and stand for extended periods.

Benefits:

Neighborhood Healthcare offers a comprehensive benefits package, including partially company-paid medical, dental, and vision plans, generous vacation time, holidays, sick/personal time, volunteer time off, a 403b retirement plan, and optional health and wellness events.

Compensation: The pay range for this position is $22.00 to $28.75 per hour, based on experience.

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