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Healthcare Customer Service Specialist

2 months ago

Riverside, California, United States Neighborhood Healthcare Full time
Job Overview

About Us

At Neighborhood Healthcare, we believe that community health encompasses more than just routine checkups and vaccinations. Our mission is to empower individuals with the resources they need to thrive. We envision a community where everyone enjoys optimal health and happiness, supporting you through every stage of life. Together, we are committed to making a difference.

Our Impact

As a recognized non-profit community health organization, we facilitate over 500,000 visits annually, serving a diverse population of more than 96,000 individuals. Our goal is to enhance the health and well-being of our communities by delivering quality care to all, irrespective of their circumstances.

Key Responsibilities

Direct Patient Interaction

  • Evaluate incoming calls to determine the appropriate response based on patient needs and information.
  • Engage with patients, sales representatives, and visitors in a professional and efficient manner through various communication channels.
  • Conduct reminder calls for appointments, ensuring patients are informed about necessary documentation.
  • Enhance patient experience by providing courteous service and maintaining a high level of accuracy.

Support for Providers and Teams

  • Compile daily schedules of appointments for the clinic.
  • Collaborate with care teams to ensure accountability for patient health outcomes.
  • Instill confidence in our services and facilities among patients and stakeholders.

Administrative Duties

  • Manage appointment scheduling and input necessary data into electronic systems.
  • Track and document both filled and canceled appointments.
  • Prepare patient charts ahead of scheduled visits.
  • Confirm patient appointments and check-in times at registration.
  • Process and record patient payments accurately.
  • Ensure patient records are current and accurate, making updates as needed.
  • Complete ongoing training to maintain compliance with position requirements.

Qualifications

  • High school diploma or GED is required.
  • Minimum of one year of customer service experience is necessary; experience in a healthcare environment is preferred.
  • Familiarity with electronic medical records and multi-line phone systems is advantageous.
  • Bilingual skills (English/Spanish, English/Arabic, or English/Mandarin) may be required based on location.

Essential Skills and Abilities

  • Strong verbal and written communication skills, including proficiency in typing and proofreading.
  • Ability to interpret various forms of instructions, whether written, oral, or visual.
  • Knowledge of customer service protocols and etiquette.
  • Capacity to interact effectively with diverse populations and clinic staff.
  • Proficient in managing multiple tasks simultaneously.
  • Excellent organizational and planning skills.
  • Competence in using computer applications, including spreadsheets and databases.
  • Ability to work collaboratively as part of a team as well as independently.
  • Maintain confidentiality and handle sensitive information with professionalism.

Physical Requirements

  • Ability to lift and carry up to 20 lbs.
  • Capability to stand for extended periods.

Neighborhood Healthcare provides a comprehensive benefits package, including partially company-funded medical, dental, and vision plans, vacation time, holidays, sick leave, volunteer time off, a retirement plan, and various health and wellness initiatives.

Compensation: $22.00-$28.75 per hour, based on experience.