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Healthcare Customer Service Specialist

2 months ago

Riverside, California, United States Neighborhood Healthcare Full time

About Us
Community health extends beyond mere vaccinations and routine checkups. It embodies the provision of essential resources that empower individuals to lead fulfilling lives. At Neighborhood Healthcare, this vision drives us—a community where every individual thrives in health and happiness. We are committed to supporting you throughout every stage of life, delivering the necessary care tailored to your needs.

As a private, non-profit 501(C)(3) community health organization, we facilitate over 500,000 medical, dental, and behavioral health visits annually, serving more than 96,000 individuals.

Our mission is to enhance the health and well-being of the communities we serve by offering quality care to all, irrespective of their circumstances. Since our inception in 1969, our dedicated employees have been the cornerstone of this mission.

Core Responsibilities

  • Direct Patient Engagement
    Evaluate incoming calls to ascertain the appropriate response based on patient information and requirements.
  • Communication
    Interact with patients, sales representatives, and visitors in a prompt, courteous, and proficient manner through various channels including in-person, phone, and mail.
  • Appointment Management
    Conduct reminder calls for appointments, ensuring patients are informed of necessary documentation for their visits.
  • Team Collaboration
    Generate daily schedules for clinic appointments and work collaboratively with care teams to support overall patient health outcomes.

Administrative Duties

  • Schedule appointments and accurately input all required data into the electronic scheduling system.
  • Track and document filled and canceled appointments, preparing patient charts prior to visits.
  • Verify patient records for accuracy and update as necessary.
  • Process patient payments and maintain financial records.
  • Complete ongoing training to ensure compliance with position requirements.

Qualifications

  • High school diploma or GED is required.
  • Minimum of one year of customer service experience is necessary; experience in a healthcare environment is preferred.
  • Familiarity with electronic medical records and multi-line phone systems is advantageous.
  • Bilingual skills (English/Spanish, English/Arabic, or English/Mandarin) may be required based on site needs.

Skills and Abilities

  • Exceptional verbal and written communication skills, including strong typing and proofreading abilities.
  • Ability to interpret various forms of instructions effectively.
  • Knowledge of customer service etiquette and protocols.
  • Capacity to manage multiple tasks efficiently.
  • Proficient in using computer programs, including spreadsheets and databases.
  • Ability to handle confidential information with professionalism and integrity.

Physical Requirements
Ability to lift and carry up to 20 lbs and stand for extended periods.

Benefits
Neighborhood Healthcare offers a comprehensive benefits package, including partially company-paid medical, dental, and vision plans, vacation time, holidays, sick/personal time, volunteer time off, a 403b retirement plan, and optional health and wellness events.

Compensation
Pay range: $22.00-$28.75 per hour, commensurate with experience.