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Technical Support Specialist

2 months ago

Potter Lake, United States Nexus Solutions Full time

{"h2": "Job Overview
", "p": "At Nexus Solutions, we are seeking a highly skilled and motivated Technical Support Specialist to join our team.
", "ul": [{"li": "Provide exceptional customer service and technical support to our sales and service partners worldwide
"}, {"li": "Handle service orders with precision and attention to detail
"}, {"li": "Analyze customer inquiries, diagnose errors, and develop customized solutions
"}, {"li": "Coordinate complex product-related commissioning in Germany and abroad for all product groups
"}, {"li": "Process complaints, including determining damage/repair scope
"}, {"li": "Evaluate and make decisions on warranty and goodwill services
"}], "h2": "Requirements
", "ul": [{"li": "Completed degree in mechanical engineering or further education as a state-certified technician with professional experience
"}, {"li": "Excellent technical understanding and knowledge of product series blowers and compressors
"}, {"li": "Good English skills in spoken and written form
"}, {"li": "Strong customer orientation and independent work style
"}, {"li": "Occasional willingness to travel worldwide
"}], "h2": "What We Offer
", "ul": [{"li": "Secure job in a medium-sized family business
"}, {"li": "Challenging and varied tasks
"}, {"li": "Social benefits and company canteen
"}]