IT Support Specialist
8 hours ago
At Tekskills Inc., we are seeking a highly skilled IT White Glove Support Specialist to provide top-tier technical support to our senior executives at our NYC office.
Key Responsibilities:
- Provide personalized IT support to senior executives, ensuring seamless operation of video conferencing and presentation systems.
- Troubleshoot and resolve hardware, software, and network issues promptly, maintaining detailed records of support requests and resolutions.
- Set up and configure devices, including laptops, mobile phones, and tablets, ensuring optimal performance and security.
- Manage and support office IT infrastructure, including printers, network devices, and security systems.
- Collaborate with the broader IT team to implement and support new technologies, conducting regular system audits and updates.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a white glove support role.
- Strong knowledge of Windows and macOS operating systems, proficiency in supporting Microsoft Office Suite, email clients, and other productivity tools.
- Experience with mobile device management (MDM) and remote support tools, excellent communication and interpersonal skills.
- Ability to work independently and handle high-pressure situations with professionalism, strong problem-solving skills and attention to detail.
What We Offer:
As a valued member of our team, you will have the opportunity to work with cutting-edge technologies, collaborate with a talented team of professionals, and contribute to the success of our organization.
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