Customer Service Operations Manager
4 days ago
We are seeking a highly skilled Customer Service Operations Manager to join our team at Food Lion. As a key member of our store operations, you will play a crucial role in ensuring exceptional customer service and driving sales growth.
Key Responsibilities:
- Manage Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
- Hire, train, and develop associates to meet department needs
- Supervise performance of all duties and responsibilities of department associates
- Provide leadership and motivation within the store to promote a culture reflective of our brand, strategy, and culture
- Schedule and manage store schedules to ensure extraordinary customer service at all times
- Maintain all Front End registers and equipment, including Food Lion To-Go equipment
- Monitor shrink and ensure inventory, including money and monetary assets, are accounted for
Requirements:
- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
Salary: $55,000 - $65,000 per year, depending on experience
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