FT Manager Customer Service

2 days ago

Greensboro, United States Food Lion Full time
Job Title: Customer Service Manager

Success Factors Job Code: 1300548

Department: Front End

Reports To: Store Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:
  • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
  • Hire, train, and develop associates to meet department needs
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
  • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Control store expenses through proper ordering, care for supplies and equipment
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure proper control of all store funds and company assets
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT) and Training guide
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Performs all other duties as assigned

Qualifications:
  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:
  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
  • Stand 100% of the time, frequently walking short distances
  • Ability to push or pull up to 2000 pounds using a pallet jack or float
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check invoices, dates, and other written documents

08/24/2021: Change in job code from 401 to SF job code 1300548Learn More

  • FT Customer Service Leader

    2 months ago

    Greensboro, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Customer Service Manager

    3 weeks ago

    Greensboro, United States Epes Carriers Full time

    Job Overview: We are looking for a Customer Service Manager to join our Customer Service Operations team. The Customer Service Manager will assume all supervisory duties and responsibilities for both the Customer Service Representatives and Customer Service Assistants. Th Customer Service Manager will take an active role in customer engagement, account...

  • Field Service Manager

    2 weeks ago

    Greensboro, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.Today, our brands include...

  • Field Service Manager

    3 weeks ago

    Greensboro, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Field Service Manager

    3 weeks ago

    Greensboro, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Field Service Manager

    3 months ago

    Greensboro, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Field Service Manager

    1 week ago

    Greensboro, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.Today, our brands...

  • Field Service Manager

    2 weeks ago

    Greensboro, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Field Service Manager

    2 weeks ago

    Greensboro, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Is this your next job Read...

  • Branch Manager

    4 weeks ago

    greensboro, United States Bug Out Service, LLC Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!Are you passionate about Management? Are you looking to build your career in an exciting industry, and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil is family of companies in North America. We pride ourselves on...

  • Branch Manager

    4 weeks ago

    Greensboro, United States Bug Out Service, LLC Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!Are you passionate about Management? Are you looking to build your career in an exciting industry, and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil is family of companies in North America. We pride ourselves on...

  • Customer Service Representative

    1 month ago

    Greensboro, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are inviting applications for the role of a Customer Service Representative in our team, located in GREENSBORO, North Carolina. The role is a short-term contract opportunity within the Staffing & Recruitment industry. As a Customer Service Representative, you will be responsible for answering inbound calls, providing...

  • Customer service representative

    6 months ago

    Greensboro, United States HonorVet Technologies Full time

    Key Responsibilities/Accountabilities •Promptly answer and accurately document and respond to customers' requests from incoming phone calls regarding roadside assistance or other inquiries while demonstrating a pleasant and professional phone etiquette. Deliver extraordinary customer service to customers, using sound business judgment. Listen and probe for...

  • Customer Service Representative

    6 months ago

    Greensboro, United States Burlington Kia Full time

    Customer Service Representative At Burlington Kia, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and...

  • Customer Service Specialist

    3 months ago

    Greensboro, United States Kontoor Brands, Inc. Full time

    Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina,...

  • Customer Service Specialist

    3 months ago

    Greensboro, United States Kontoor Brands Full time

    Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and...

  • Customer Service Specialist

    3 weeks ago

    Greensboro, United States Kontoor Brands Full time

    Who We Are:Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and...

  • Customer Service Specialist

    2 weeks ago

    Greensboro, United States Kontoor Brands Full time

    Who We Are:Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and...

  • Customer Service Representative

    1 month ago

    Greensboro, United States Brenntag Full time

    Stage Picture: brenntag_other_2.jpg JobTitle: Customer Service Representative Location: Greensboro/North Carolina/USA Employment Type: Arbeitnehmer Customer Service Representative Our team in Greensboro currently has an opening for a Customer Service Representative YOUR ROLE & RESPONSIBILITIESJob Summary: TheCustomer Service Representative is a key member of...

  • Self Storage Manager

    1 week ago

    Greensboro, United States Public Storage Full time

    About Public StorageWe are the self-storage industry leader, dedicated to providing exceptional service to our customers. Our team is passionate about delivering a seamless experience, and we're looking for a talented individual to join us as a Self Storage Manager - Customer Service Expert.