Senior Operations Manager

5 days ago


Greensboro, North Carolina, United States Hoffman & Hoffman Inc Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to oversee our HVAC service business, ensuring seamless operations and exceptional customer experience. This is a fantastic opportunity for an experienced professional to join our team at Hoffman Mechanical Solutions, Inc.

Job Description

The Senior Operations Manager will be responsible for maximizing efficiency and effectiveness in field operations, providing guidance and direction to administrative personnel, and collaborating with local Sales Teams to identify customer problems and offer solutions. Key responsibilities include:

  • Providing leadership and direction to administrative personnel to effectively plan, schedule, coordinate, and execute all activities related to field HVAC service and construction/replacement work.
  • Collaborating with local Sales Teams to survey jobs, develop scope of work, detailed estimates, and customer proposals, maintaining strong customer relationships and proactively engaging in customer account management.
  • Project managing larger quoted jobs in the local area to ensure proper coordination and efficiency.
  • Mentoring field technicians on administrative requirements, reviewing and critiquing/correcting technician paperwork, and monitoring field activity to provide timely closure of jobs and invoicing.
  • Supporting various managers, Sales Representatives, and providing critical information necessary to support field personnel and customers efficiently and effectively.
Position Requirements

To be successful in this role, you should have:

  • An Associate's degree or equivalent experience in a technical and/or business discipline.
  • 2-5 years of experience in a related position, preferably in the HVAC or other service-related field.
  • Excellent interpersonal skills with the ability to communicate with all levels of staff and work well independently or on a team.
  • Strong verbal, written, analytical, and persuasive skills.
  • Ability to travel, with occasional overnight stays, 10% to 30% of the time.
  • Working knowledge of Microsoft Office Suite.
Salary & Benefits

The estimated salary for this role is $65,000 - $90,000 per year, depending on experience. We also offer excellent benefits, including a retirement benefit through an Employee Stock Ownership Plan (ESOP), 401(k) options, and employee ownership opportunities.



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