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Client Support Specialist

2 months ago

Madison, Wisconsin, United States Schubacksearch Full time
Customer Service Representative (Inside Sales)

Schubacksearch is seeking dedicated Customer Service Representatives to engage with clients, deliver product insights, and ensure optimal service delivery. We provide a robust benefits package, including health coverage options, retirement plans, educational assistance, and paid leave.

Key Responsibilities:
  • Respond to client inquiries, provide pricing information, and manage order processing
  • Oversee product inventory and sourcing
  • Facilitate price negotiations for sales and acquisitions
  • Proactively enhance sales and promote company offerings
  • Expedite backorder fulfillment
  • Assist in organizing inventory and coordinating shipping
  • Support clients with return processes
  • Communicate effectively with clients and suppliers to ensure accurate order fulfillment
  • Resolve any client issues or concerns
Qualifications:
  • Exceptional customer service and communication skills
  • Reliable, organized, detail-oriented, and focused
  • Previous experience in customer service and sales is advantageous
  • Proficient in Microsoft Office, especially Outlook and Excel
  • Knowledge of supply chain processes is a plus
  • High School Diploma or equivalent
  • Clean driving record
  • Base Salary: $45,000 to $50,000 plus performance bonuses