Customer Service Director

6 days ago


Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time
Job Summary:

This position oversees a team of customer service representatives and a program specialist, responsible for the overall operational processing of vital records functions. The position supervises staff that provide direct services to the Bureau of Vital Records (BVR) customers, managing a high volume of customer applications, inquiries, and services.

Key Responsibilities:
  • Supervise and direct subordinate staff in performing the activities of the Vital Records.
  • Ensure timely application review, user requests, issuance, and services to BVR customers.
  • Develop and maintain policies, procedures, and desk manuals to reflect best practices.
  • Develop and disseminate program standards to adhere to state requirements.
  • Review monitoring and evaluation results and develop recommendations for program change.
Requirements:
  • Bachelor's degree in Public Health, Public Administration, or a related field.
  • Three years of experience managing subordinate staff in a high-volume, fast-paced environment.
  • Valid level one fingerprint clearance card issued pursuant to A.R.S. §36-113.
Benefits:

The State of Arizona provides an excellent comprehensive benefits package, including:

  • Affordable medical and dental insurance plans.
  • Paid vacation and sick time.
  • Paid Parental Leave (up to 12 weeks per year).
  • 10 paid holidays per year.
  • Wellness program and plans.
  • Life insurance.
  • Short/long-term disability insurance.
  • Defined retirement plan.
Additional Information:

The State of Arizona is an equal opportunity employer and provides a diverse and inclusive work environment.



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