Customer Service Director
6 days ago
This position oversees a team of customer service representatives and a program specialist, responsible for the overall operational processing of vital records functions. The position supervises staff that provide direct services to the Bureau of Vital Records (BVR) customers, managing a high volume of customer applications, inquiries, and services.
Key Responsibilities:- Supervise and direct subordinate staff in performing the activities of the Vital Records.
- Ensure timely application review, user requests, issuance, and services to BVR customers.
- Develop and maintain policies, procedures, and desk manuals to reflect best practices.
- Develop and disseminate program standards to adhere to state requirements.
- Review monitoring and evaluation results and develop recommendations for program change.
- Bachelor's degree in Public Health, Public Administration, or a related field.
- Three years of experience managing subordinate staff in a high-volume, fast-paced environment.
- Valid level one fingerprint clearance card issued pursuant to A.R.S. §36-113.
The State of Arizona provides an excellent comprehensive benefits package, including:
- Affordable medical and dental insurance plans.
- Paid vacation and sick time.
- Paid Parental Leave (up to 12 weeks per year).
- 10 paid holidays per year.
- Wellness program and plans.
- Life insurance.
- Short/long-term disability insurance.
- Defined retirement plan.
The State of Arizona is an equal opportunity employer and provides a diverse and inclusive work environment.
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