Customer Service Representative
1 day ago
We are seeking dedicated professionals to join our team as Licensed Insurance Customer Service Representatives. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to our members.
Key Responsibilities:
- Facilitate the member experience by providing accurate and timely information and assistance.
- Apply knowledge of personal lines insurance to assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
- Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
- Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction.
- Maintain required Property & Casualty (P&C) licenses and state registrations.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements:
- High School Diploma or GED equivalent
- 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
- Ability to prioritize and multi-task while navigating through multiple business applications
What We Offer:
Compensation: USAA offers a competitive salary range based on experience and market data. The hiring range for this position is: $46,370 - $50,300.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
For more details on our outstanding benefits, please visit our benefits page.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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