Service Desk Support Specialist
1 day ago
We are seeking a skilled Service Desk Analyst to join our team in Columbus, OH. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving incidents in a timely and professional manner.
Key Responsibilities:- Troubleshoot and resolve technical issues in an Enterprise Windows and Mac environment
- Resolve at least 60% of assigned incidents at first contact
- Fulfill service requests, such as installing software, peripherals, and drivers, and tracking inventory
- Install and troubleshoot mobile devices (iOS and Android)
- Troubleshoot issues with Teams, Zoom, and Webex
- Communicate effectively with staff via phone and written communication
- College degree and 2 years of direct experience working for an Enterprise Service Desk
- Certifications accepted in lieu of experience/education include HDI, A+, Microsoft Technologies, Apple Technologies, and ITIL Foundations
- Ability to work with general instruction, oversee projects, and mentor junior staff
- Ability to de-escalate difficult situations and collaborate with senior staff and junior staff
- Dental, Vision, Medical Benefits
- 401k Match
- Experis Academy
- Life Insurance Benefits
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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