Customer Service Ticket Agent
2 weeks ago
Job Title:
Ticket Seller - Sales and Service, Texas Athletics
Department:
Intercollegiate Athletics
Position Open To:
All Applicants
Weekly Scheduled Hours:
15
FLSA Status:
Non-Exempt
Location:
AUSTIN, TX
Key Responsibilities- Facilitate ticket sales both in-person and via telephone utilizing the Paciolan ticketing platform.
- Manage the distribution of Player Pass/Will Call tickets to patrons.
- Offer general assistance to guests and address any inquiries or concerns.
- Leverage Salesforce to enhance the customer experience.
- Uphold the core values and service excellence standards of Texas Athletics.
- High school diploma or GED.
- Availability for flexible hours including mornings, afternoons, evenings, and weekends.
- Proficient computer skills and experience.
- Ability to follow instructions effectively.
- Maintain a friendly and service-oriented demeanor at all times.
- Authorized to work in the U.S.
- Prior experience in ticketing operations.
- Familiarity with UT Austin's Paciolan ticketing system is advantageous.
- Non-student: $15.00+ based on qualifications and experience.
- Student Workers: $11.00+ based on qualifications and experience.
- Repetitive use of a keyboard.
- Manual dexterity required.
- Ability to climb stairs.
- Work is provided on an as-needed basis.
- Opportunities are available throughout the day, evening, weekends, and holidays.
- Resume/CV.
- Three professional references, including one from a supervisor.
- Letter of interest.
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