Customer Service Ticket Agent

2 weeks ago


Austin, Texas, United States University of Texas at Austin Full time

Job Title:

Ticket Seller - Sales and Service, Texas Athletics

Department:

Intercollegiate Athletics

Position Open To:

All Applicants

Weekly Scheduled Hours:

15

FLSA Status:

Non-Exempt

Location:

AUSTIN, TX

Key Responsibilities
  • Facilitate ticket sales both in-person and via telephone utilizing the Paciolan ticketing platform.
  • Manage the distribution of Player Pass/Will Call tickets to patrons.
  • Offer general assistance to guests and address any inquiries or concerns.
  • Leverage Salesforce to enhance the customer experience.
  • Uphold the core values and service excellence standards of Texas Athletics.
Essential Qualifications
  • High school diploma or GED.
  • Availability for flexible hours including mornings, afternoons, evenings, and weekends.
  • Proficient computer skills and experience.
  • Ability to follow instructions effectively.
  • Maintain a friendly and service-oriented demeanor at all times.
  • Authorized to work in the U.S.
Preferred Qualifications
  • Prior experience in ticketing operations.
  • Familiarity with UT Austin's Paciolan ticketing system is advantageous.
Compensation
  • Non-student: $15.00+ based on qualifications and experience.
  • Student Workers: $11.00+ based on qualifications and experience.
Working Conditions
  • Repetitive use of a keyboard.
  • Manual dexterity required.
  • Ability to climb stairs.
Work Schedule
  • Work is provided on an as-needed basis.
  • Opportunities are available throughout the day, evening, weekends, and holidays.
Application Materials Required
  • Resume/CV.
  • Three professional references, including one from a supervisor.
  • Letter of interest.


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