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Customer Service Representative

2 months ago

Austin, Texas, United States Jessica Hernandez - State Farm Agent Full time

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Jessica Hernandez - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining customer relationships, educating clients about insurance options, and generating leads to drive business growth.

Key Responsibilities:

  • Customer Relationships: Develop and maintain strong relationships with existing and new customers, providing exceptional service and support to meet their needs.
  • Customer Education: Use a customer-centric approach to educate clients about insurance products and services, identifying opportunities to upsell and cross-sell.
  • Lead Development: Generate new business leads through proactive outreach and marketing efforts, scheduling appointments and identifying customer needs to drive sales.

Benefits:

  • Compensation: Competitive hourly pay plus commission/bonus structure.
  • Health Benefits: Comprehensive health coverage for you and your family.
  • Paid Time Off: Enjoy vacation, personal, and sick days to maintain a healthy work-life balance.
  • Flexible Hours: Work a flexible schedule that suits your needs and preferences.
  • Career Growth: Opportunities for advancement and professional development within our agency.

Requirements:

  • Customer Focus: Passion for delivering exceptional customer service and building strong relationships.
  • Communication Skills: Excellent written, verbal, and listening skills to effectively communicate with clients and colleagues.
  • People-Oriented: Friendly and approachable demeanor, with a strong ability to work in a team environment.
  • Detail-Oriented: Meticulous attention to detail and proactive problem-solving skills to ensure accuracy and efficiency.
  • Tech-Savvy: Ability to learn and use computer functions to manage customer relationships and sales data.
  • Team Player: Strong ability to work collaboratively with colleagues to achieve team goals and objectives.