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Clinical Specialist I, CPT

2 months ago

Columbus, Ohio, United States Abbott Full time
About the Role

Abbott, a global healthcare leader, is seeking a highly skilled Clinical Specialist I, CPT to join our team. As a key member of our clinical support team, you will provide technical clinical expertise and support to our sales process, working closely with colleagues, current customers, and potential customers.

Key Responsibilities
  • Provide technical, clinical, and programming assistance to support the sales process.
  • Assist Territory Managers in after-hours call support and activities.
  • Integrate into all accounts, build trust and relationships, and establish strong rapport with customers.
  • Work seamlessly with Territory Manager(s) to increase selling time.
  • Foster high-trust relationships with customers, including regional team members.
  • Conduct PCP work and educational in-services, as directed.
  • As directed by sales manager, contact, visit, and engage clients and potential clients in the Company's products and address any client questions and concerns.
  • Provide medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
  • Develop and maintain an in-depth knowledge of assigned accounts and customers, including competitor activity.
  • Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
  • Collect and study information about new and existing products and monitor competitor sales, prices, and products.
  • Provide feedback to providers both within and outside the operating room setting on the directions for use specific to implantable devices.
  • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
  • Use clinical expertise to identify customer training and in-service needs to increase customer usage, comfort, and understanding of all Abbott Chronic Pain Therapies product lines.
  • Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
  • Provide sales support, clinical in-services, training, and guidance to current or potential customers.
  • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Perform other related duties and responsibilities, as assigned.
Requirements
  • Associates Degree or technical certification; preferred Bachelor's Degree.
  • Years of work experience, with a strong preference for collaborating with patients in a clinical setting.
  • The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
  • Strong clinical skills.
  • Excellent organizational, time management, and prioritizing skills.
  • Excellent interpersonal, verbal, written, and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
  • Capable of building strong working relationships with internal/external customers.
  • Capable of working an unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and/or delays.
  • Accustomed to tight deadlines and managing multiple tasks.
  • Strong sense of urgency.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with the ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Capable of engaging customers in selling conversations as needed and as directed by Territory Manager.