Customer Service Representative

2 days ago


Fergus Falls, Minnesota, United States Fergus Falls Area Family YMCA Full time

Fergus Falls Area Family YMCA

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our Member Services Team as a Member Services Associate. In this role, you will provide exceptional service to YMCA members, guests, and staff, answering phone calls, scanning membership cards, and registering individuals for programs.

**Key Responsibilities**

* Provide excellent customer service to YMCA members, guests, and staff
* Answer phone calls and respond to inquiries
* Scan membership cards and process transactions
* Register individuals for programs and services
* Maintain accurate records and reports

**Requirements**

* At least 18 years old
* At least one year of experience required

**Benefits**

* Free YMCA membership
* Accrual of Sick Leave and Paid Time Off (PTO) after one year of employment
* 12% Retirement Plan after meeting eligibility requirements

**About the YMCA**

The Fergus Falls Area Family YMCA is a community-focused organization dedicated to promoting healthy lifestyles, youth development, and social responsibility. We are committed to creating a welcoming and inclusive environment for all members and staff.



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