Customer Service Representative

2 days ago


Granite Falls, Minnesota, United States Prairie's Edge Casino Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative at Prairie's Edge Casino Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service and support to our valued customers.

Key Responsibilities
  • Provide accurate and timely guest information and services, including issuing players cards and answering guest inquiries.
  • Work effectively with guests to resolve issues and concerns in a professional and courteous manner.
  • Enter guest information and data into our database with accuracy and attention to detail.
  • Market promotions and offers to guests to enhance their experience.
  • Respond to guest inquiries and concerns via phone and in-person.
  • Assist with inventory management, direct mailings, and other administrative tasks as needed.
Requirements
  • High school graduate or equivalent required.
  • 3+ months of customer service experience preferred.
  • Basic computer skills and ability to learn new software quickly.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

We offer a competitive salary, shift differentials, and a comprehensive benefits package, including health, dental, vision, and life insurance, as well as paid time off and a 401(k) plan with company match.



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