Associate Director, Content Creation and Knowledge Management Specialist
4 days ago
We are seeking an experienced Associate Director to join our Customer Engagement team at College Board. As the Associate Director, Content Creation and Knowledge Management, you will play a critical role in ensuring customer support staff have accurate and timely content and knowledge material to drive an improved customer experience.
Key Responsibilities- Evaluate current processes and define ongoing content and knowledge management requirements
- Develop and deliver necessary educational materials to prepare staff supporting customers
- Implement a cohesive knowledge management approach across programs and drive continuous improvements to learning/knowledge artifacts
- Support the implementation of a knowledge management lifecycle with a focus on evaluation and improvement
- Develop project plans and monitor progress to ensure timely delivery of artifacts
- Minimum 3-5 years' experience in content development and knowledge management
- Demonstrated experience developing educational content and materials to prepare staff supporting customers
- Strong consultative, project management, analytical, planning, and organizational skills
- Strong interpersonal skills and track record of building collaborative relationships
- Experience with tools used for knowledge and training content creation and management
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $56,000 to $95,000. College Board differentiates salaries by location, so where you live will narrow the portion of this range in which you can expect a salary.
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New York, New York, United States College Board Full timeAbout the RoleWe are seeking an experienced Associate Director to join our Customer Engagement team at College Board. As the Associate Director, Content Creation and Knowledge Management, you will play a critical role in ensuring customer support staff have accurate and timely content and knowledge material to drive an improved customer experience.Key...
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