Customer Service Representative
1 week ago
About the Role:
We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. As the face of our practice, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities:
- Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
- Present and explain fees, including processing payments, and recommend products and services.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
Benefits:
We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k), and generous personal pet care discounts.
What We Offer:
At VCA Animal Hospitals, we take pride in our mission to provide exceptional care and service to our clients and their pets. As a Client Service Representative, you will have the opportunity to make a meaningful impact on the lives of our clients and their pets, while also enjoying a rewarding and challenging career.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and able to multitask, with a strong attention to detail and a commitment to delivering exceptional customer service.
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