Human Resource Analyst
4 hours ago
Job Summary:
We are seeking a highly skilled Human Resource Analyst to join our team at The Judge Group. As a Human Resource Analyst, you will play a critical role in the administration of various Human Resource services and programs.
Key Responsibilities:
- Provide exceptional customer service to employees and managers, responding to inquiries and resolving issues in compliance with HR Services, company, and legal policies.
- Utilize knowledge base, call tracking systems, and third-party resources to educate employees and managers on HR Services available to them, encouraging self-service tools when appropriate.
- Escalate non-routine matters to appropriate subject matter experts, ensuring high-quality standards for all activities, initiatives, and tasks.
- Document case details and relevant information in the case management system, ensuring accurate and up-to-date documentation for HR Services processes.
- May be responsible for training other HR Service Center analysts, providing guidance and feedback to management.
Requirements:
• Basic knowledge of human resource programs a plus
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.) – Workday experience a plus
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