Operations Director

2 weeks ago

Fort Worth, Texas, United States Hampton Inn & Suites Fort Worth Full time
Job Summary

We are seeking an experienced and talented leader to fill the critical role of Operations Manager at the Hampton Inn & Suites Fort Worth. The successful candidate will be responsible for overseeing all hotel operations, ensuring memorable guest experiences, and controlling day-to-day expenses to maximize revenues.

Key Responsibilities
  • Provide consistent and professional leadership to department heads and front-line staff.
  • Achieve a favorable P&L by effectively controlling expenses and maximizing revenues.
  • Play an active role in hotel sales efforts, including calling on top ten accounts and meeting with on-site contacts.
  • Inspect and grade room cleanliness and work with the housekeeping manager to improve daily.
  • Consistently monitor property condition and work with the maintenance department to ensure that the property meets safety standards.
  • Resolve customer issues favorably to achieve guest satisfaction while protecting the company and its assets.
  • Meet all financial review dates and corporate-directed programs in a timely fashion.
Requirements
  • A minimum of 3 year's hotel leadership experience preferably with Marriott, Hilton, or Hyatt.
  • The ability to be flexible in schedule to meet the needs of the hotel, respond in emergencies, and cover any emergency staffing situations.
  • Must work well in stressful high-pressure situations.
  • Proven track record of favorably managing a hotel's P&L and meeting set budget guidelines.
  • Excellent problem-solving skills with the ability to turn issues into opportunities.
  • Leadership skills with the ability to inspire and motivate department heads and associates.
  • Ability to work independently managing a property or collectively in a team on projects with other management staff.
  • Must be able to multi-task and be able to effectively prioritize and complete tasks and assignments.
  • Excellent verbal and written communication skills are a must.

Benefits available.

If you think you fit the bill, submit your resume, and one of our company representatives will review your information and contact you personally if your qualifications are a match with our available positions.

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