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Customer Experience Specialist

2 months ago

Vail, Colorado, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Deli/Bakery team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and assisting with sales and inventory management.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by responding to customer inquiries, offering product recommendations, and resolving customer complaints in a professional and courteous manner.
  • Store Maintenance: Maintain a clean and safe store environment by adhering to company standards and guidelines, including proper food handling and storage procedures.
  • Sales and Inventory Management: Assist with sales and inventory management by monitoring inventory levels, processing transactions, and maintaining accurate records.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals, and to maintain a positive and productive store environment.
Requirements
  • Effective Communication Skills: Possess excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and management in a professional and courteous manner.
  • Basic Math Skills: Possess basic math skills, including counting, addition, and subtraction, to accurately process transactions and manage inventory.
  • Flexibility and Adaptability: Be flexible and adaptable, with the ability to work varying shifts, including weekends and holidays, and to adjust to changing store conditions and priorities.
About Us

Kroger is a leading retailer with a commitment to providing excellent customer service and a positive shopping experience. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.