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Member Services Representative/Teller

2 months ago

Alexandria, Virginia, United States STATE DEPARTMENT FEDERAL CREDIT UNION Full time
Position Overview

The State Department Federal Credit Union (SDFCU), recognized as a premier employer, is focused on delivering exceptional opportunities and fostering professional growth. With our headquarters in Alexandria, Virginia, and assets surpassing $2.4 billion, we attribute our success to our dedicated team members.

At SDFCU, we prioritize attracting and retaining exceptional talent to ensure our ongoing success. Our commitment to outstanding service extends to both our members and our employees. Through extensive internal training and development workshops, we cultivate professional skills and provide numerous opportunities for career progression.

Benefits of Employment at SDFCU:

  • Diversity and Inclusion: Thrive in a workplace that values and respects all individuals.
  • Paid Holidays: Enjoy 12 paid holidays annually, including your birthday.
  • Flexible Work Arrangements: Potential for remote work options following the introductory period.
  • Generous Paid Time Off: Ample vacation and personal days to support a healthy work-life balance.
  • Tuition Assistance: Financial support for your educational and professional development.
  • Commute Incentives: Financial assistance for your daily travel.
  • Comprehensive Health Coverage: Access to excellent medical, dental, and vision insurance plans.
  • Fitness Reimbursement: Participate in our gym membership reimbursement program to maintain your health.
  • Team Engagement: Engage in company and team-building activities that promote a collaborative atmosphere.

We are currently in search of a full-time Member Services Representative (MSR)/Teller to support our branch operations. The MSR/Teller plays a vital role in assisting members and prospective members with their Credit Union requirements, which includes explaining current products and services, establishing new accounts, and addressing member inquiries. This role involves working in the Member Services area and on the Teller Line on a rotating basis as necessary.

Required Skills and Qualifications:

  • Minimum of 1 year of experience in a teller or customer service role, including cash handling and sales.
  • Proficient in working quickly and accurately with numerical data.
  • Adept at solving arithmetic and mathematical reasoning challenges.
  • Strong interpersonal communication skills.
  • Ability to exercise sound judgment in various situations.
  • Excellent organizational capabilities.
  • Experience with Windows and Microsoft Office applications on a PC.

The above information is intended to outline the general nature and level of work performed by the MSR/Teller. It is not designed to be an exhaustive list of all duties, responsibilities, and qualifications required.