Member Service Representative
3 weeks ago
Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.
Key Responsibilities- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase penetration
- Perform platform banking functions
- Assist lower-level team members
- Understand and comply with federal and other regulations
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening and communication skills
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Experience working in a credit union environment
This position is available Monday-Saturday, with hours based on business needs. Part-time hours are typically 20-25+ hours a week. Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
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Member Service Representative
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Alexandria, Virginia, United States Navy Federal Credit Union Full timeJob SummaryNavy Federal Credit Union is seeking a highly skilled and motivated Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key...
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