Member Service Representative

3 weeks ago


Alexandria, Virginia, United States Navy Federal Credit Union Full time
Job Summary

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.

Key Responsibilities
  • Analyze and resolve complex member account and loan issues
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening and communication skills
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
Preferred Qualifications
  • Experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Experience working in a credit union environment
Work Environment

This position is available Monday-Saturday, with hours based on business needs. Part-time hours are typically 20-25+ hours a week. Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.



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